Refund policy
Last updated: August 24, 2026
At LEVRUN, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The product must be unused and in its original condition.
- The product must be returned with its original packaging and any accessories included with the order.
- The product must not show signs of use, washing, damage, or alteration.
- Proof of purchase or the original order number may be required.
Products that do not meet these conditions may be refused or may be eligible only for a partial refund.
How to Request a Return
To request a return, please contact us at:
Email: support@levrun.shop
Phone: +1 (321) 359-3342
Please include your order number, the reason for the return, and any relevant photographs if the product is damaged or defective.
Our customer support team will provide you with the return instructions if your request is approved.
Do not send products back before receiving return instructions from LEVRUN.
Return Shipping Costs
Unless the product received is defective, damaged during transportation, or incorrect, the customer is responsible for all return shipping costs.
Return shipping costs are non-refundable.
For international returns, the customer is also responsible for any applicable shipping, customs, duties, taxes, or other costs associated with returning the product.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@levrun.shop and provide your order number and clear photographs of the issue.
If the issue is confirmed to be our responsibility, LEVRUN may provide an appropriate remedy, which may include a replacement or refund.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used to place the order.
Please allow your payment provider additional processing time before the refunded amount appears in your account.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part or applicable law requires otherwise.
Exchanges
We do not guarantee direct exchanges for different sizes, colors, or products.
If you need a different product or size, you may return the original eligible item and place a new order.
Final Sale Items
Certain promotional, clearance, or final-sale products may not be eligible for return. If an item is final sale, this will be clearly indicated at the time of purchase.
Order Cancellations
Orders may be cancelled only before they have entered the fulfillment or shipping process.
Once an order has been processed or shipped, it cannot necessarily be cancelled and may instead be subject to our return policy.
Refund Policy Changes
LEVRUN reserves the right to update or modify this Refund & Return Policy at any time. Changes will become effective when posted on this page.
Contact
LEVRUN
Operated by Mendes Digital Group LLC
2295 S Hiawassee Rd, Suite 205
Orlando, FL 32835
United States
Email: support@levrun.shop
Phone: +1 (321) 359-3342